Return & Refund Policy

At Printer Ink Pro, we want our customers to be satisfied with their purchases. Please review our return and refund policy below before requesting a return.

30-Day Return Policy

Printer Ink Pro accepts eligible returns requested within 30 days of receiving your order.

To be eligible for a return, the product must be:

• Unused
• In the same condition in which it was received
• In its original packaging, when applicable
• Accompanied by proof of purchase or the applicable order number

Products that have been used, altered, refilled, installed, or otherwise rendered unsuitable for resale may not be eligible for return unless the product is defective or the return is the result of an error by Printer Ink Pro.

How to Request a Return

Before returning a product, please contact Printer Ink Pro at:

info@printerinkpro.com

Please provide your order number, the product you would like to return, and the reason for the return.

Do not send a product back before contacting us and receiving return instructions.

Approved returns are made by mail and should be sent according to the return instructions provided by Printer Ink Pro.

Our return address is:

Printer Ink Pro
4225 S. Eastern Ave 6-202
Las Vegas, NV 89119
United States

Customer-Requested Returns

If you ordered the wrong product, changed your mind, no longer want the product, or are returning an eligible product for another reason that is not the result of an error by Printer Ink Pro, you are responsible for the cost of return shipping.

Printer Ink Pro does not provide free return shipping for buyer's-remorse returns or products ordered incorrectly by the customer.

Original shipping charges and customer-paid return shipping charges are not refundable for customer-requested returns.

Incorrect, Damaged, or Defective Products

Please inspect your order when it arrives.

If you receive an incorrect product, a product that was damaged when delivered, or a product that you believe is defective, please contact Printer Ink Pro as soon as possible at info@printerinkpro.com.

Please provide your order number and information about the problem. We may request photographs or other reasonable information necessary to evaluate the issue.

If Printer Ink Pro confirms that the product was shipped incorrectly, arrived damaged, or is defective and Printer Ink Pro is responsible for the return, Printer Ink Pro will be responsible for the applicable return shipping cost and will provide return instructions.

Depending on the circumstances, an approved claim may result in a replacement or refund.

Non-Returnable Products

The following products generally cannot be returned unless they arrived damaged, defective, or incorrect:

• Products that have been used or altered
• Opened ink or other consumable products that cannot be resold
• Products that have been refilled or installed
• Custom or personalized products
• Gift cards

If you are unsure whether your product is eligible for return, please contact Printer Ink Pro before sending it back.

Exchanges

If you ordered the wrong product and would like a different product, please contact us before returning the original item.

When an exchange results from the customer ordering the wrong product or changing their mind, the customer is responsible for applicable return shipping costs and any applicable shipping costs for the replacement order.

If an exchange is necessary because Printer Ink Pro sent an incorrect, damaged, or defective product for which Printer Ink Pro is responsible, Printer Ink Pro will be responsible for the applicable return shipping cost.

Refunds
Once an approved return is received, we will inspect the returned product.

If the return is approved after inspection, Printer Ink Pro will process the refund within 5 business days. The refund will be issued to the original payment method.

We will notify you when the refund has been processed.

Please remember that your bank, credit card company, or other payment provider may require additional time to post the refund to your account after Printer Ink Pro processes it.

Shipping Charges and Refunds

For customer-requested returns, including situations in which a customer changes their mind or orders the wrong product:

The customer pays the return shipping cost.

Original shipping charges and customer-paid return shipping charges are not refundable.

When Printer Ink Pro confirms that a return is necessary because we shipped an incorrect product or because an eligible product arrived damaged or defective and Printer Ink Pro is responsible:

Printer Ink Pro pays the applicable return shipping cost.

Canceled Orders

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has shipped.

If an order has already shipped, the applicable return provisions of this policy will apply.

Questions About Returns or Refunds

If you have questions about a return, refund, damaged product, incorrect product, or product compatibility, please contact us:

Printer Ink Pro
4225 S. Eastern Ave 6-202
Las Vegas, NV 89119
United States

Phone: 702-600-6416
Email: info@printerinkpro.com